95% of the orders placed in the LudiMusic online shop are delivered on time.

In rare cases, orders placed are delivered after the estimated delivery date, due to technical issues that arise during the process.

Before contacting us, we suggest that you:

• Confirm the delivery date and address in the confirmation email sent;
• Check if the payment has been processed;
• Wait one working day. Minor delays may occur.

If after 3 working days after the expected delivery date your order has still not arrived please contact us at (+351) (+351) 262 287 180 or send an email to servicoclientes@ludimusic.com.