Who we are
The sale of goods and services provided by LudiMusic, a trademark owned by Ludimax.com Trading Lda, from now on named LudiMusic on this document, will be ruled by the terms and conditions described in the sections ahead, according with legal provisions and general accepted practices in commercial trading and services to both Portuguese national and European Union markets. These shall be the unique commercial terms and conditions applicable to all purchases or services acquired at any LudiMusic network in-shop or using the online shop, and should be accepted by all the clients, hereafter named as buyer, client or customer. In the case of some contradiction concerning to one or more rules, or commercial terms and conditions set by us on this document, namely due to the eventual existence of some overlapping legislation on it, that contradiction shall only imply the non-application of the condition(s) not complying to legislation, just on that specific act of purchase, without further prejudice to the remaining rules and terms here stated.
It is very important to us to protect your online order data. On our order finishing process we use SSL (Secure Socket Layer), a data encryption standard that ensures the safety and security of your shopping data.
When the letters "http" of the web address change to "https", the "s" means that we are now using a secure web connection. Making a purchase with a credit card on a website is as safe as doing it by phone.
For your comfort and safety with regard to shopping payments on our website, we provide also the payment arrangements for ATM, bank transfer payments and also MB recovery (only Portugal).
You can also choose to shop on our website using the phone via our shopping helpline (351) 262287180 or email:
Data Protection Officer (DPO)
What data do we keep
In order to access our website client area, you must complete a user registration form. During the registration process, we collect some information such as your name, email address and mobile phone contact.
When you purchase through our website, you will be prompted for some additional personal data required for the opening of a client card and issuance of the invoice in accordance with the Portuguese legislation, including full name, registration number, invoice address and delivery address.
• Full name;
• Contact information, including email address;
• Information for invoicing registration, fiscal number and residence;
• Demographic data, orders information, preferences and interests;
• Additional information to make inquiries and/or offers to customers.
The information we need is important for us to foresee each user and client demands. Your personal information will be only used to optimize and offer you our best service as we describe below:
• Holding for a data base registration.
• Use of your information for product presentation and to improve our services.
• Periodically we will send you promotional emails about new products, special offers or other information aiming at your possible interest at a given moment. For this purpose we will use the email address that you provided us and considering your permission.
• From time to time, we can use your information to contact you as a user and/or customer for marketing research. Regarding to this scope area we will contact you by email, telephone or mail. We may also use your information to customize our site, according to eventual interests our customers will show up, keeping control of a safe and non-identifiable data processing.
Your data is stored for as long as necessary to ensure a quality service and a quality after sale support. Your information will be removed from our system when it will be no longer relevant nor necessary for our services, or they will be then depersonalized in order to prevent its identification.
Aiming a greater easiness for our customers we use the following external entities for order delivery management: Paypal, EasyPay, Chronopost, CTT and TNT. Suppliers and technical assistance service For legal warranty services on new equipment, such as for equipment repair, we share your purchase information with the company who supplied us the goods you have just purchased, including your purchase invoice. For technical assistance services, in some exceptional cases only, such as fault recurrence as an example, we share some contact data to the technical repair provider, to enable some personal contacts to you if needed, namely: full name, telefone number and email. For access traffic analysis on our portal we use Google tools (Google Analytics e WhosON).
We are continually committed to ensure that your information is secure. In order to prevent unauthorized access or disclosure, the appropriate physical, electronic and administrative procedures have been established, to shield and protect the information we collect online. To protect your order online data is very important for us. On your orders data process we use SSL (Secure Socket Layer), a data encryption standard that ensures the safety and security of your shopping data. When the letters "http" of the web address change to "https", the "s" means that we are now using a secure web connection. Making a purchase with a credit card on a website is as safe as doing it by phone. Neverthless, any client should be aware that no data storage method or data transmission is completely secure. Befalling a computer attack or data loss, the legal entities Dimatur e Ludimax Trading Lda cannot be held responsible for such actions or damages. Furthermore and in no case, these entities should not be liable for data loss due to hacking, computer fraud and/or similar in nature.
Personal information access and update
If you are a registered user, at any time you may access your registration information and your notification preferences, directly through your personal account on the website, or request to change them by e-mail or by phone, directly to the customer support services.
As part of our efforts to accommodate your requests and preferences in the use we make of your personal information, we reserve the right to delete all or part of your information, if we find that we have not been able to satisfy your requirements.
User registration and online account
By registering on our site, you will have access to all the online purchase functionality. We keep your delivery address, customer data for the invoice issuing under the Portuguese law, aiming for your convenience, so that you don't have to enter that information again each time you make a purchase. In addition to the numerous features that we offer, you can also maintain a history of purchases, after-sales services, processing status and orders shipment and keep permanently in your shopping cart your ongoing orders, favorite articles and directory of equipment purchased.
Your registration information is stored securely on our servers. At any time you can update or delete your information, using your access key.
With your permission we may send you emails with product disclosure and commercial promotions. Each time you receive an email of this nature you will be given the opportunity to maintain or cancel the email.
What are cookies?
Cookies are small software tags that are put on your computer by the browser, retaining only information concerning your preferences, not including as such your personal information.
What are Cookies used for?
Cookies are used to help determine the usefulness, interest and the number of uses of their websites, allowing a faster and more efficient navigation, eliminating the need to repeatedly enter the same information.
What type of cookies do we use?
There are two groups of cookies that can be used. Persistent Cookies - these cookies are stored within the browser in the access equipment (pc, mobile or tablet) and are used whenever you revisit one of our websites. They are used generally to direct navigation according to user interests, allowing us to provide a more customized service. Session Cookies - these temporary cookies remain in the cookie file of your browser until you leave the website. The information obtained through these cookies is used to analyze traffic patterns on the web, allowing us to identify problems and provide a better navigation experience.
What type of cookies do we use?
|Type of cookie
|Strictly Necessary Cookies
||They allow browsing the website and the use its applications, as well as access to secure areas of the website. Without these cookies, the services you have requested cannot be provided.
||They are used anonymously for statistical creation and analysis, to improve the operation of the website.
||They keep user preferences regarding the use of the site, so that you do not have to configure the site each time you pay a visit.
How can you manage cookies?
All browsers allow the user to accept, refuse or delete cookies, in particular through the selection of appropriate settings in your browser. You can set cookies on the menu "Options" or "Preferences" of your browser It should be noted however that by disabling cookies you may prevent some web services from working correctly, affecting, wholly or partly, the navigation on the website.
For more information about cookies and their use, we suggest following links:
• Microsoft Cookies guide
• All About Cookies
For your convenience and security concerning shopping payments on our website, we provide the following payment methods: ATM, Bank Transfer, EasyPay, PayPal, Moneygram or Western Union and also MB recovery (only Portugal continental).
In compliance with the new General Data Protection Regulation, children under 16 years old are not allowed to use our services.
Right to erasure (‘right to be forgotten’)
If you want to assert the right to be forgotten, you may request your registration to be erased at any time. To exercise this right it will be necessary and we thank you to contact the Data Protection Officer (DPO) aforementioned.
General Data Protection Regulation (GDPR)
Rua do porto da Pedra,11
Last update: Maio de 2018