Exchanges and returns
How do I return or exchange a product purchased from Ludimusic? Can I return any product? How long does it take to return an item bought from Ludimusic? My product came damaged/has a manufacturing defect. Will I be given a new item? What documentation do I need to provide to return or exchange a product? I bought a product in the Ludimusic online shop. Can I return it in a physical shop? How do I have to prepare the packaging for return? To which address should I send the product I want to return? If I send the product I want to return by courier, will I be responsible for the costs? Is there a possibility for you to collect the product from my address? What if the item is damaged in transit? What other items can I exchange the product I bought for? How is my money refunded? I do not live in Portugal. Are the return, exchange and shipping conditions the same for me?