Whenever a purchase is made on our website and the payment is confirmed by our system and services, a confirmation is sent to the email address indicated in your Ludimusic account.

If this situation does not occur, we advise you to:

1 - Confirm that the email address is correct;

2 - Confirm that the message is not in your spam box;

3 - Confirm that the debit of your money was actually made by your bank or was held captive by it.

If none of the above possibilities are confirmed, please contact us at the following details:

(+351) 262 287 186

servicoclientes@ludimusic.com