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Cartão Ludimusic
Exchanges and returns
How do I return or exchange a product purchased from Ludimusic?
Can I return any product?
How long does it take to return an item bought from Ludimusic?
My product came damaged/has a manufacturing defect. Will I be given a new item?
What documentation do I need to provide to return or exchange a product?
I bought a product in the Ludimusic online shop. Can I return it in a physical shop?
How do I have to prepare the packaging for return?
To which address should I send the product I want to return?
If I send the product I want to return by courier, will I be responsible for the costs?
Is there a possibility for you to collect the product from my address?
What if the item is damaged in transit?
What other items can I exchange the product I bought for?
How is my money refunded?
I do not live in Portugal. Are the return, exchange and shipping conditions the same for me?
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