Not necessarily.

If the item you have purchased is damaged or has a manufacturing defect, it will be analysed by a competent person and after evaluation, repaired or not.

If the repair is not possible:

You will be given a new product of the same type.

If the item is not in stock or is discontinued:

You will be refunded the value of the item.

It is important to note that the situations mentioned above only apply to products that are still within the warranty period and that do not present damage caused by human error.